Privacy Policy

1. Introduction

Servitium ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our game server management platform and related services.

2. Information We Collect

2.1 Account Information

• Email address
• Username
• Player ID (for game integration)
• Password (securely hashed)

2.2 Game Data

• In-game character names and statistics
• Player positions and coordinates
• Guild membership and activities
• Game events (kills, building actions, chat messages)
• Virtual economy transactions and wallet data

2.3 Technical Information

• IP addresses (for security and anti-DDoS protection)
• Connection logs and session data
• Device and browser information
• Server performance metrics

2.4 Usage Data

• Service usage patterns and preferences
• Feature interactions and engagement metrics
• Error logs and diagnostic information

3. How We Use Your Information

We use collected information for the following purposes:

• Provide and maintain our Services
• Authenticate users and manage accounts
• Monitor and analyze server performance
• Detect and prevent security threats (DDoS, VPN abuse, duplicate accounts)
• Manage virtual economies and transactions
• Enforce raid protection rules and server policies
• Send notifications via Discord integration
• Generate statistics and leaderboards
• Improve and optimize our Services
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• Server Administrators: Server owners and admins can access player data within their servers
• Public Leaderboards: Player statistics and rankings may be publicly displayed
• Discord Integration: Game events and notifications are shared with configured Discord servers
• Service Providers: Third-party services for VPN detection (ProxyCheck.io) and infrastructure
• Legal Requirements: When required by law or to protect our rights

5. Data Retention

We retain your data for as long as your account is active or as needed to provide Services. Game statistics and historical data are preserved for leaderboard integrity. You may request account deletion, which will anonymize your data while preserving statistical integrity.

6. Security Measures

We implement industry-standard security measures including:

• Encrypted data transmission (HTTPS/WSS)
• Secure password hashing (bcrypt)
• JWT-based authentication
• Role-based access control
• IP-based threat detection and blocking
• Regular security audits and logging

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Third-Party Services

Our Services integrate with third-party platforms:

• Steam: For player authentication and identification
• Discord: For notifications and community integration
• ProxyCheck.io: For VPN and proxy detection

These services have their own privacy policies. We are not responsible for the privacy practices of third-party services.

8. Cookies and Tracking

We use essential cookies and local storage for authentication and service functionality. We do not use third-party tracking or advertising cookies. You can control cookie preferences through your browser settings, but disabling cookies may limit Service functionality.

9. Children's Privacy

Our Services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request data deletion
• Object to data processing
• Data portability

To exercise these rights, contact us at the email address below.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside your jurisdiction. By using our Services, you consent to such transfers. We ensure appropriate safeguards are in place for international data transfers.

12. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Services. Your continued use after changes indicates acceptance of the updated policy.

13. Contact Us

For privacy-related questions or requests, contact us at:

Email:privacy@servitium.org
Subject: Privacy Inquiry